Refund & Cancellation Policy

1. SaaS Subscription Refunds

Vyte Technologies Pvt. Ltd. offers software subscriptions for restaurant management. We provide a 7-day money-back guarantee for initial paid subscription purchases.

• If you are dissatisfied with our SaaS platform within 7 days of subscribing, contact [SUPPORT_EMAIL] to request a full refund.
• Refund requests submitted after 7 days from the initial payment date are ineligible for subscription refunds for that billing cycle.

2. Subscription Cancellation

Merchants may cancel their auto-renewing SaaS subscription at any time via the admin dashboard or by writing to support. Upon cancellation, your access remains active until the end of your current prepaid billing period.

3. End-Customer Food & Beverage Orders

Vyte provides Software-as-a-Service to independent restaurant merchants. For orders placed by diners using QR digital menus at individual restaurant outlets:

• Order cancellations, refunds, or meal quality disputes are governed directly by the merchant restaurant’s policy.
• Refund requests for food items must be addressed directly to the operating restaurant manager on site.
• If a digital payment fails or amounts are wrongfully deducted via Razorpay during checkout, funds are automatically reversed by Razorpay within 5–7 banking days.

4. Refund Processing Timeline

Approved SaaS subscription refunds are processed back to the original payment method (Credit Card, Debit Card, Netbanking, or UPI) via Razorpay within 5 to 7 business days.